Terms and Conditions

    Last Updated: March 2026

    THIS AGREEMENT CONTAINS IMPORTANT TERMS REGARDING YOUR RIGHTS AND OBLIGATIONS. YOU MUST REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE USING THE PLATFORM.

    THESE TERMS OF SERVICE GOVERN YOUR SUBSCRIPTION TO AND USE OF THE 1CLOUD AI CRM PLATFORM AND SERVICES. BY COMPLETING THE REGISTRATION PROCESS, CREATING AN ACCOUNT OR ACCESSING OR USING ANY PART OF THE PLATFORM OR SERVICES, YOU REPRESENT THAT: (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE; (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT IN YOUR JURISDICTION; (3) THE INFORMATION YOU PROVIDED IN CONNECTION WITH YOUR REGISTRATION FOR THE PLATFORM/SERVICES IS TRUE, ACCURATE AND COMPLETE; AND (4) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS OF SERVICE PERSONALLY OR ON BEHALF OF THE BUSINESS ENTITY YOU HAVE NAMED AS THE USER, AND TO BIND THAT BUSINESS ENTITY TO THE AGREEMENT.

    CERTAIN PORTIONS OF THE PLATFORM MAY BE SUBJECT TO “OPEN SOURCE” OR “FREE SOFTWARE LICENSES”; SUCH COMPONENTS WILL BE GOVERNED BY THE TERMS OF THEIR RESPECTIVE LICENSES AND NOT BY THESE TERMS.

    ONCE ACCEPTED, THESE TERMS OF SERVICE, IN COMBINATION WITH OUR PRIVACY POLICY, DATA PROCESSING AGREEMENT, AND, WHERE APPLICABLE, AFFILIATE OR RESELLER AGREEMENTS (COLLECTIVELY, THE “TERMS”), BECOME A BINDING LEGAL COMMITMENT BETWEEN YOU (OR THE BUSINESS ENTITY THAT YOU REPRESENT) AND VUE TECH PTE LTD AND ITS RESPECTIVE OFFICERS, DIRECTORS, BUSINESS AFFILIATES, SUCCESSORS AND ASSIGNS (HEREINAFTER REFERRED TO AS “VUE TECH,” “1CLOUDAI,” “1CLOUDAI CRM,” “WE,” “US,” OR “OUR”) AND GOVERN YOUR ACCESS TO AND USE OF THE PLATFORM AND ALL OTHER INTERACTIONS WITH US RELATED TO THE PLATFORM.

    IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCEPT THEM, CREATE A PLATFORM ACCOUNT, OR USE OR ACCESS THE PLATFORM.

    We may make changes to these Terms at any time, and all changes are effective immediately when posted on our website or otherwise communicated to you. Your continued use of the Platform following the posting or communication of revised Terms constitutes your acceptance of the updated Terms.

    1Cloud AI CRM is provided for your business use without any promise of exclusivity. Our customers, users, entrepreneurs, affiliate marketers, experts, and partners are not our employees, contractors, or representatives. We are not responsible for any interactions between you and your customers, other than providing access to the Platform, and we are not liable for any disputes, claims, losses, injuries, or damages arising from your relationship with your customers. You are responsible for implementing your own terms of service and privacy policy to govern your relationship with your customers.

    You should consult a lawyer for legal advice to ensure your use of the Platform complies with these Terms and all applicable laws in your jurisdiction(s).

    1. Provider Information

    The 1Cloud AI CRM Platform and Services are provided by:

    Vue Tech Pte Ltd
    3023 Ubi Rd 3, #05-13
    Singapore 408663

    For support and after-sales matters, contact: support@1cloudcrm.com.
    For general, legal, or other non-support enquiries, contact: info@1cloudcrm.com.

    2. Use of the Platform

    2.1 Eligibility and Restrictions

    You must be at least 18 years old, or the legal age of majority in your jurisdiction if higher, to use the Platform. By accepting these Terms, creating a Platform Account, or using the Platform, you represent that you meet this requirement.

    You may not use the Platform if you are an employee, partner, or director of a direct competitor who intends to gain access to the Platform to compete with it.

    2.2 Platform Account Ownership

    You need to provide complete, current, and accurate information when registering for a Platform Account, and keep such information up to date. The Platform is intended for business use or in connection with an individual’s trade, craft, or profession.

    As the individual who accepts these Terms, you are the owner of the Platform Account unless you are acting on behalf of a business entity, in which case the business entity is the owner of the Platform Account. If you accept these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

    In the event of a dispute regarding Platform Account ownership, we may request documentation to determine the rightful owner and are not obligated to act as arbiter or adjudicator; our good-faith determination will be final and binding.

    2.3 Intended Use; Compliance with Law

    You and your customers may use the Platform only for lawful purposes and in accordance with these Terms, and you agree not to engage in any Prohibited Uses described in the Code of Conduct (Exhibit A). You are responsible for ensuring that your use of the Platform complies with all applicable laws and regulations in all relevant jurisdictions, including but not limited to data protection, privacy, marketing, advertising, telecommunications, consumer protection, accessibility, and tax laws.

    Where laws of multiple jurisdictions apply (for example, where you or your customers are located outside Singapore), you are solely responsible for understanding and complying with such laws. Vue Tech does not provide legal, tax, or compliance advice.

    2.4 Privacy

    By using the Platform and providing information on or through the Platform, you consent to our use and disclosure of information in accordance with our Privacy Policy and any applicable Data Processing Agreement. You are responsible for implementing your own privacy policy and terms of service for your customers that provide a level of protection at least equal to that provided to you by us. You represent and warrant that you have obtained all necessary notices and consents from your customers and end users to provide their data to us for use and disclosure in accordance with these Terms and our Privacy Policy.

    You are solely responsible for managing and responding to data subject requests under applicable data protection laws and for complying with any data breach notification obligations that apply to you.

    2.5 Login Credentials and Security

    You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Platform Account, whether or not authorized by you. You agree to notify us promptly of any unauthorized access to or use of your Platform Account or login credentials.

    You are responsible for implementing recommended security protocols and best practices (including, where available, two-factor authentication) and for preventing unauthorized access to your Platform Account.

    3. Third-Party Services and Content

    The Platform may enable integration with or access to third-party services, applications, content, or data (“Third-Party Services” and “Third-Party Content”). You are solely responsible for enabling and managing such integrations and for complying with all terms applicable to those Third-Party Services.

    We are not responsible or liable for any act or omission of any Third-Party Services provider, nor do we endorse or guarantee any Third-Party Content or services. Any use of Third-Party Services is entirely at your own risk.

    4. Telecommunications, Marketing, and Communications Compliance

    The Platform may include features such as SMS, MMS, email, voice calls, or other communication capabilities. You are exclusively responsible for all communications sent using the Platform and for compliance with all applicable laws and regulations governing marketing and electronic communications in each relevant jurisdiction (for example, anti-spam, do-not-call, consent, and disclosure rules).

    You represent and warrant that you have obtained all necessary consents, permissions, and authorizations from recipients before contacting them using the Platform and that you will not use the Platform to contact any individual who has not provided the requisite level of consent under applicable law.

    You acknowledge that any compliance-related features provided within the Platform are offered solely for your convenience, do not constitute legal advice, and do not guarantee compliance with any law.

    5. Payments, Fees, and Taxes

    5.1 Fees and Billing

    Your use of the Platform is subject to the timely payment of all applicable fees, which may include subscription fees, usage-based fees (for example, communications surcharges, whatsapp utility/marketing messages surcharge), add-on service fees, or other charges as specified in your order or subscription plan. Fees, rates, and billing models may change from time to time and will be communicated or updated on our website or within the Platform.

    You authorize us or our payment processors to charge the payment method on file for all applicable fees in accordance with your selected plan, including any auto-renewal of subscriptions unless you cancel in accordance with these Terms.

    5.2 Wallets / Prepaid Balances

    If the Platform offers a wallet or pre-funded balance feature, usage based fees may be deducted in real-time from your wallet balance, and we may automatically recharge your wallet when the balance falls below a pre-defined threshold, using the payment method on file, in accordance with your account settings.

    5.3 Late Payments and Chargebacks

    If your payment method is declined or we are otherwise unable to collect amounts due, we may attempt to re-process the payment for a limited period and, if unsuccessful, may suspend or cancel your access to the Platform. You are responsible for all costs and expenses we incur in collecting overdue amounts, including reasonable legal fees and any third-party chargeback fees.

    5.4 Refunds

    Unless otherwise required by applicable law or expressly stated in a separate written agreement, all fees are non-refundable, including for partially used periods, unused services, or errors or omissions on your or a third party’s part.

    5.5 Taxes

    All fees are exclusive of any taxes, levies, or duties imposed by taxing authorities, unless stated otherwise. You are solely responsible for all such taxes associated with your purchases, subscriptions, and any transactions you conduct with your customers through or in connection with the Platform.

    Where required by law, we may charge and collect applicable taxes and remit them to the relevant authorities; our determinations regarding what taxes to collect are final.

    6. Intellectual Property

    6.1 Platform and Content

    The Platform and all related content, features, and functionality (excluding your User Contributions) are owned by Vue Tech or its licensors and are protected by copyright, trademark, and other intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Platform and its content solely for your internal business purposes in accordance with these Terms.

    Vue Tech does not currently hold patents covering the Platform, and no provision of these Terms should be interpreted as granting you any patent rights.

    6.2 Trademarks

    “1Cloud AI CRM,” “1CloudAI CRM,” “1CloudAI,” “Vue Tech Pte Ltd,” and associated logos or marks are trademarks or service marks of Vue Tech. You may not use our marks without our prior written permission, including as part of any company name, product name, domain name, or in any manner likely to cause confusion or misrepresent association with us.

    6.3 User Contributions

    Content or materials that you or your users upload, submit, publish, or transmit through the Platform (“User Contributions”) remain yours, but you grant us and our service providers a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, display, distribute, and otherwise process such User Contributions solely as necessary to operate, maintain, improve, and provide the Platform and Services.

    You represent and warrant that you own or control all rights in and to your User Contributions and that your User Contributions and use of the Platform will not violate any law or any third-party rights.

    We may remove or disable access to any User Contributions that we believe, in our sole discretion, violate these Terms or applicable law.

    6.4 Feedback

    If you submit feedback, suggestions, or ideas about the Platform (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit such Feedback without restriction or obligation to you.

    7. Data, Analytics, and Usage Data

    We may access, collect, analyze, and use data and information generated or derived from your use of the Platform for legitimate business purposes, including maintaining, securing, and improving the Platform, developing new features, and generating insights (“Usage Data”). Where we disclose Usage Data, it will be anonymized and/or aggregated so that it does not identify you or your customers.

    8. Disclaimers

    THE PLATFORM AND ALL RELATED SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND YOUR USE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

    We do not warrant that the Platform will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any defects will be corrected, nor do we warrant the accuracy or reliability of any results or information obtained through the Platform. You acknowledge that telecommunications and internet services are inherently insecure and that we are not responsible for changes to, interception of, or loss of your data while in transit over networks not owned or controlled by us.

    Any features involving artificial intelligence or machine learning may produce inaccurate or inappropriate content, and you are solely responsible for reviewing, validating, and using such content.

    Some jurisdictions do not allow the exclusion of certain warranties; in that case, the relevant exclusions may not apply to you, and these Terms shall be construed to limit warranties only to the extent permitted by applicable law.

    9. Limitation of Liability

    To the maximum extent permitted by applicable law, your exclusive remedy and our entire aggregate liability for any claim arising out of or relating to these Terms or the Platform will be limited to the total amount you paid to us for the Platform during the three (3) months immediately preceding the event giving rise to the claim.

    To the maximum extent permitted by applicable law, in no event shall we be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with these Terms or your use of the Platform, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

    Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).

    10. Indemnification

    You agree to indemnify, defend, and hold harmless Vue Tech, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, demands, actions, proceedings, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Platform or Services; (b) your User Contributions; (c) your breach of these Terms; (d) your violation of any applicable law or third-party right; or (e) any disputes between you and your customers, end users, or other third parties.

    11. Term, Suspension, and Termination

    These Terms remain in effect so long as you maintain a Platform Account or otherwise use the Platform. We may suspend or terminate your access to the Platform, in whole or in part, at any time with or without notice if we believe you have violated these Terms, engaged in fraudulent or illegal activity, failed to pay applicable fees, or for any other reason where we reasonably consider such action necessary to protect our interests, the Platform, or other users.

    Upon termination, your right to access and use the Platform will immediately cease. We may, but are not obligated to, retain your data for a limited period following termination and may permanently delete it thereafter, except to the extent we are required to retain it under applicable law.

    You may terminate your subscription or close your Platform Account at any time in accordance with the procedures made available in the Platform or by contacting us at support@1cloudcrm.com. Subject to applicable law or any separate written agreement, no refunds will be provided upon termination.

    12. Governing Law and Dispute Resolution

    These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of Singapore.

    If you are located outside Singapore, mandatory consumer protection, data protection, and other laws in your jurisdiction may also apply to you, and you are responsible for complying with them.

    Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform that cannot be resolved amicably shall be submitted to the non-exclusive jurisdiction of the courts of Singapore, without prejudice to any mandatory rights you may have to bring claims in the courts of your place of residence.

    13. Communications and Notices

    You agree that we may provide you with notices regarding the Platform or these Terms by email to the primary email address associated with your Platform Account, by posting within the Platform, or by posting on our website. Notices are effective when sent or posted.

    Formal legal notices to us must be sent to: info@1cloudcrm.com or by mail to:

    Vue Tech Pte Ltd
    3023 Ubi Rd 3, #05-13
    Singapore 408663

    For support and after-sales matters, you should contact support@1cloudcrm.com.

    14. Changes to the Terms or Platform

    We may modify these Terms, the pricing, and/or features of the Platform from time to time. Where required by law, we will provide you with advance notice of material changes. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of those changes.

    We may also modify, suspend, or discontinue the Platform or any part of it at any time, with or without notice, and we will not be liable to you or any third party for any such modification, suspension, or discontinuation.

    15. Waiver, Severability, Assignment, Entire Agreement

    No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

    You may not assign or transfer these Terms, or any of your rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without your consent, for example in connection with a merger, acquisition, corporate reorganization, or sale of assets.

    These Terms, together with any order forms, addenda, data processing agreements, and other referenced documents, constitute the entire agreement between you and Vue Tech regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

    16. Definitions

    Unless otherwise defined in these Terms, capitalized terms have the meanings set out below:

    • “Platform” means the 1Cloud AI CRM software-as-a-service platform, including any websites, mobile applications, tools, content, features, integrations, and services made available by Vue Tech.
    • “Platform Account” means the account you create to access and use the Platform.
    • “Services” means the various features, integrations, tools, communication capabilities, and related services provided through or in connection with the Platform, which may include Third-Party Services.
    • “User Contributions” means any content or materials you or your users upload, submit, publish, display, or transmit on or through the Platform.
    • “Third-Party Services” and “Third-Party Content” have the meanings given in Section 3.

    Exhibit A – Code of Conduct / Prohibited Uses

    When using the Platform, you agree NOT to:

    • Use the Platform in any way that violates any applicable law or regulation.
    • Use the Platform to exploit, harm, or attempt to exploit or harm anyone.
    • Use the Platform to send, receive, upload, download, use, or re-use any material that is unlawful, offensive, defamatory, infringing, or otherwise objectionable.
    • Send spam, junk mail, chain letters, or other unsolicited or unauthorized communications.
    • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
    • Use the Platform in any manner that could disable, overburden, damage, or impair it or interfere with anyone else’s use of the Platform.
    • Introduce viruses, malware, or other malicious code, or attempt to gain unauthorized access to the Platform or related systems.
    • Engage in fraudulent, deceptive, or misleading practices, including phishing, scams, or attempts to obtain sensitive information without proper authorization.
    • Use the Platform to create, generate, or distribute content that is hateful, harassing, violent, or discriminatory, or that promotes illegal or highly regulated activities without appropriate authorization.

    We may suspend or terminate the account access to the Platform immediately if the user engages in any Prohibited Use.

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